UPDATED SEPTEMBER 23, 2026

Refunds & failed images.

Try the free preview first

Your free preview may show the complete design with a uniform blur; the format is explained before upload. The $3.99 Project Pass unlocks the complete design, clean downloads and three additional attempts on that photo.

A failed image never uses your allowance

If an image cannot be generated, you can retry using the same remaining attempt. A technical failure does not reduce what you purchased.

A remedy for an obviously broken result

If the complete image materially misses your requested change or contains obvious generation defects, contact us within 7 days of purchase with your project link, checkout email and a description of the problem. This includes defects outside the area shown in a free preview. We will correct the defect without using your purchased attempts, or refund the purchase if we cannot fix it. You do not need to buy more attempts to report a defect.

A different preference after seeing a usable concept is a refinement, rather than a generation defect. Images remain visual concepts, not construction plans or guarantees of measurements or feasibility.

Problems with a purchase

If we cannot deliver the purchased service, or you were charged twice, contact us for a refund. Include your checkout email and project link. For other concerns, contact us so we can review the issue. Refunds go to the original payment method; bank processing times vary.

Earlier projects and purchases

Earlier purchases retain the refund terms offered at checkout. This includes any applicable trial refund window and the Contractor Pro first-charge 30-day guarantee for customers who sent at least one real quote and did not close a job. Contact us with your receipt so we can apply the correct terms.

This policy does not limit rights provided by applicable law.